The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 01, 2003
Filed:
Apr. 16, 1999
Applicant:
Inventors:
David Hernandez, Plano, TX (US);
Kamran Mir, Plano, TX (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 ;
U.S. Cl.
CPC ...
H04M 3/00 ;
Abstract
A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer care center. The system contains a customer support network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls routed through the network and determine the appropriate call center for a particular customer from the entry of a customer personal identification number provided to the customer. The number accompanies a telephone access number. Both numbers may be imprinted on a support card.