The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 11, 2003
Filed:
Jan. 28, 1998
James V. Johnson, Kettering, OH (US);
Alfredo Rizo-Patron, Waynesville, OH (US);
John G. Mitzka, West Chester, OH (US);
NCR Corporation, Dayton, OH (US);
Abstract
A system for routing incoming video calls. A group of agents handle incoming calls, as in a telephone mail order facility. When a server receives an incoming video call, it selects an available agent, and tells the selected agent to expect the call. The server does not physically route the call to the selected agent. Instead, the server informs the calling party of the identity of the selected agent. The calling party then places a video call to the selected agent, using another communication channel. This process enables ordinary call routing systems to, in effect, route video calls, which ordinarily requires a routing apparatus which is quite expensive.