The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 25, 2002
Filed:
Jun. 05, 1997
Applicant:
Inventors:
Steven C. Becker, Colorado Springs, CO (US);
Christine S. Chaney, Colorado Springs, CO (US);
Shaun McNerney, Colorado Springs, CO (US);
Assignee:
MCI Communications Corporation, Washington, DC (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/42 ;
U.S. Cl.
CPC ...
H04M 3/42 ;
Abstract
The present invention is a system and method for continuing a telephone call placed by a caller to a call center in a telecommunications network. When a caller attempts to make a call to a call center that is unavailable, the system obtains callback information for the caller including a telephone number where the caller can be reached. The call is then ended. When the call center is again available, the system continues the call by placing a call to the caller at said telephone number, placing a call to the destination, and joining the two calls.