The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 20, 2001
Filed:
Sep. 19, 1997
Wesley Atkinson, Woodland Park, CO (US);
Richard McDuff, Colorado Springs, CO (US);
Craig Baxter, Colorado Springs, CO (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
An application program interface (API) provides an interface for application programs to communicate with a telephony server. The telephony server generates events regarding calling activity within a call center. The API receives these events and forwards them to the application programs. The API may be run on an agent workstation along with application programs. The applications register with the API to identify what types of events are of interest to the application program. The API receives the events from the telephony server and distributes the events according to the registrations.