The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 05, 2000
Filed:
Jun. 04, 1998
Stieg R Klein, San Jose, CA (US);
Michael R Baker, San Jose, CA (US);
Aspect Telecommunications, San Jose, CA (US);
Abstract
A method and computer software product for updating a redundant transaction service system, wherein the redundant transaction service system includes a first transaction service device and a second transaction service device. The method comprises removing the first transaction service device from on-line service and installing new software on the first transaction service device. Next, a current database associated with the second transaction service device is transferred to the first transaction service device. The transferred current database is converted into a format associated with the new software. After the transfer and conversion of the current database, the first transaction service device is returned into on-line service.