The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2000
Filed:
May. 11, 1995
Applicant:
Inventors:
Robert M Fuller, Redmond, WA (US);
Frederick A Epler, Issaquah, WA (US);
Maxwell E Manowski, Enumclaw, WA (US);
Assignee:
Aspect Telecommunications Corporation, San Jose, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04Q / ;
U.S. Cl.
CPC ...
455 311 ; 455 313 ;
Abstract
The invention provides an apparatus and method for processing incoming telephone calls directed to a user. A valid identification signal from the user is detected and then the user is transferred to a system command mode. In the command mode, a request from the user for information regarding a present mode by which incoming calls are processed is identified, the current mode by which incoming calls are processed is recalled from memory, and the results are transmitted to the user.