The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 08, 2000
Filed:
Aug. 11, 1997
Ward Whitt, Basking Ridge, NJ (US);
AT&T Corp., Middletown, NJ (US);
Abstract
Apparatus and method for predicting wait times for queuing customers. Upon arrival of a new customer to the queue, or at any other desired time, a system classifies each customer in service according to one or more attributes. The system generates a probability distribution of the remaining service time for each customer based on the attributes. Preferably, the system classifies each customer in queue according to one or more attributes and generates a probability distribution of service time based on the attributes. From the probability distributions of the customers in service and the customers in queue, the system estimates a wait time for the new customer. The estimated wait time may be communicated to the customers or to a system administrator and may include information on the full waiting time distribution or a summary of the distribution.