The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 01, 2000
Filed:
Dec. 30, 1994
Robert M Fuller, Issaquah, WA (US);
Frederick A Epler, Issaquah, WA (US);
Maxwell E Manowski, Enumclaw, WA (US);
Aspect Telecommunications Corporation, San Jose, CA (US);
Abstract
An apparatus and method for receiving a telephone call from a calling party preferably via a telephone exchange, which telephone call is placed to a called party apparatus. The receiving apparatus, on the basis of predetermined selection criteria, delivers predetermined messages to the calling party; screens the telephone call from the calling party; or re-routes the telephone call from the calling party. The receiving apparatus includes an interaction arrangement for receiving the telephone call, for obtaining identification information relating to the calling party, and for transferring the identification information to a processor. The processor is responsive to the interaction arrangement, for accessing a database which has stored the predetermined selection criteria, predetermined messages, predetermined screening information, and predetermined re-routing information, the processor using the indentification information as a retrieval key for the predetermined selection criteria, and for using the predetermined criteria to determine whether to (a) cause the interaction arrangement to have the calling party connected with the called party apparatus; (b) provide predetermined message information to the calling party; (c) screen the telephone call from the calling; or (d) re-route the telephone call from the calling party.