The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 12, 1998
Filed:
Aug. 11, 1995
Kerry Wayne Hassler, Boulder, CO (US);
Paul Lawrence Richman, Boulder, CO (US);
Lucent Technologies Inc., Murray Hill, NJ (US);
Abstract
A telephone switching system (100), such as an ACD switching system in a call center, is used to broadcast information for users, such as displayable messages, to telecommunications terminals (110-112, 212), such as display telephones or data terminals, of a plurality of the users, such as call center agents, by means of non-call-associated display messages that are transmitted over the terminals' telephone lines (120-122), at the request of one of the users, such as the supervisor of the call center. The one of the users requests the broadcast either by depressing a predetermined button on their terminal accompanied by dialing a message identifier, or by dialing a feature access code and a message identifier, or by sending an ISDN 'userinfo' or DCP 'route text message' message that contains the information for users. The switching system uses either stored data or data contained in the request to determine the destinees of the information for users. The switching system then broadcasts the information in either an ISDN 'userinfo' or 'notify' message or a DCP 'text' message to the destinees' terminals for displaying to the users of those terminals.