The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 14, 1997
Filed:
Jun. 01, 1994
Anthony Curreri, Litchfield, NH (US);
B Scott Smith, Londonderry, NH (US);
G Mark Jennings, Brookline, NH (US);
Davox Corporation, Westford, MA (US);
Abstract
A method for controlling the flow of a first call record campaign to a second call record campaign, by a telephony system. Wherein after determining that a first call record campaign is not being driven to its maximum capacity and there are no more call records to dial, the system assigns a second campaign attribute to agents having a first campaign attribute. In response, the system initiates processing of the second call record campaign by processing a call record from the second call record campaign. The system detects the completion of additional call records from the first call record campaign and initiates processing of a corresponding number of call records from the second call record campaign, thereby seamlessly transitioning from the ending of the first call record campaign to the beginning of the second call record campaign. The method further includes the steps of establishing and modifying the call record campaigns with call record selection criteria, by sequentially scanning a common database with call record selection criteria, identifying and copying a number of call records meeting the call record selection criteria, and inserting the identified call records into call record groups. The call record groups are joined together forming a call record campaign which is subsequently provided to the telephony system for dialing a telephone number included in each call record.