Customer satisfaction terminal

Abstract

An electronic terminal for electronically collecting opinion data from customers of a service organization as to the satisfaction with the services rendered. The electronic terminal has a keyboard that displays the inquiries with multiple choice responses for each inquiry. A response is associated with each key whereby the operation of the key records the associated response. The response representative of each operated key are collected under the electronic control of a microprocessor controller and visually displaying to the customer each of his selections. A tally of each answer is permanently recorded in the terminal. The electronic control for the terminal includes stored parameters for programming certain operations. The terminal includes a porable data collection terminal for receiving the collected data and permitting it to be transmitted to a remote point by conventional telephone lines to a host processor. The terminal may include a printer for providing written reports of the accumulated data in preselected formats. The printer is controlled by an individual microprocessor for arithmetically processing the collected data and printing it out. The parameter data may be examined and/or modified by authorized personnel of the service organization. Similarly, the stored tally counts may be visually displayed for on-the-site interpretations of the service questions.