The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 08, 2026
Filed:
Dec. 23, 2020
Cerner Innovation, Inc., North Kansas City, MO (US);
Chirag Bharatia, Bangalore, IN;
Vijay Chendrayan Chandrasekar, Bengaluru, IN;
Sundareshan M, Bengaluru, IN;
Deepak Kumar Shivalingappa, Bengaluru, IN;
Jerry George, Bengaluru, IN;
Uma Akula, Bengaluru, IN;
CERNER INNOVATION, INC., Kansas City, MO (US);
Abstract
Methods, systems, and computer-readable media are disclosed herein for intelligent service request analysis and remedy. In an aspect, a service request related to a computer system is received. Once received, natural language processing is conducted to determine at least one key term associated with the at least one service request. A machine learning algorithm is then used to determine at least one classification group for the at least one service request, wherein the classification group is associated with the remedy. A rate of success is determined for the determined remedy for the classification group. Based on the rate of success exceeding a predetermined threshold, cause the remedy to be implemented in the computer system.