The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 01, 2026
Filed:
Nov. 01, 2024
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Amit Kumar Gupta, Normal, IL (US);
Bhanu Cattamanchi, Suwanee, GA (US);
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Abstract
A deflection bot, such as a chatbot, may resolve contacts with a contact center automatically if a knowledge base includes information relevant to the contacts, and thereby deflect the contacts away from being handled by representatives of the contact center. If the deflection bot is unable to resolve contacts associated with a topic based on information in the knowledge base, the non-deflected contacts may be routed on to representatives. A dashboard associated with the contact center may identify, substantially in real-time, when a spike in non-deflected contacts associated with a topic occurs. A user of the dashboard may, in response to identification of the spike, add information relevant to the topic to the knowledge base, and thereby configure the deflection bot to use the added information to automatically resolve subsequent contacts about the topic.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile