The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2026
Filed:
Mar. 13, 2024
Cisco Technology, Inc., San Jose, CA (US);
Anupam Mukherjee, Bangalore, IN;
David Guoqing Zhang, Fremont, CA (US);
Raul Alejandro Casas, Doylestown, PA (US);
Anand Prabhu Lottiya Ganesan, Bangalore, IN;
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A generative mediator engine can perform a requested interaction with a conversational agent of a target entity on behalf of a user. An internal conversational platform can identify intents for the requested interaction. An external artificial intelligence engine can perform intent discovery when an intent is not identified above a confidence threshold. A discovered intent unknown to the generative mediator engine can be received from the external artificial intelligence engine and used, with input requirements determined by the generative mediator for the requested interaction, by a dialog generator to generate a sample dialog for the requested interaction. User feedback can be received after review of action items and expected inputs identified from the sample dialog. The generative mediator engine can perform the requested interaction with the conversational agent on behalf of the user and without receiving user intervention during the requested interaction.