The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 11, 2026
Filed:
Jun. 25, 2024
Maplebear Inc., San Francisco, CA (US);
Brent Scheibelhut, Toronto, CA;
George Ruan, Brooklyn, NY (US);
Simon Jenkins, Alamo, CA (US);
Eduardo Alejandro Colina Mancheno, Toronto, CA;
Maplebear Inc., San Francisco, CA (US);
Abstract
An online concierge system fulfills orders placed by users. When a user notifies the online concierge system of a problem with order fulfillment, the online concierge system performs one or more remedial actions (e.g., a credit, a discount, a free delivery). To provide a proactive remedial action before receiving a notification of a problem with order fulfillment from a user, the online concierge system trains a proactive remediation model that predicts, for an order having an event during fulfillment, a likelihood of loss of interaction by the user with the online concierge system (i.e., 'churn' of the user) without performing a proactive remedial action. When fulfilling an order, in response to determining an event during fulfillment, the online concierge system applies the proactive remediation model to determine the likelihood of churn of the user if no proactive appeasement is performed, for determining whether to perform a proactive remedial action.