The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2026
Filed:
Jan. 20, 2023
Avaya Management L.p., Durham, NC (US);
Reinhard P. Klemm, West New York, NJ (US);
James Mctiernan, Venus, PA (US);
Elizabeth Harrington, Long Beach, NY (US);
John A. Young, Buntingford, GB;
Avaya Management L.P., Durham, NC (US);
Abstract
Virtual agents may be deployed to conduct a communication with a customer to determine and resolve a work item. During the communication, the virtual agent may need to obtain or provide information to other entities. However, coding a virtual agent to perform such communications is difficult and error prone. By providing a messaging system with a central repository, the virtual agent may register an interest in another entity, group of entities, the state of one or more entities, or information contained therein via messaging to a central repository. The central repository then provides callback messages to the virtual agent that matches the interest or any other conditions specified.