The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 31, 2026
Filed:
Mar. 18, 2022
Capital One Services, Llc, McLean, VA (US);
Aysu Ezen Can, Cary, NC (US);
Jan Amtrup, Silver Spring, MD (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text, within the interactive communications, are analyzed using machine learning classifiers to extract prosodic, semantic and key phrase cues located within the interactive communications to identify changes to emotion, sentiments and key phrases. A summary of the interactive communications between a first participant and a second participant is generated at least, in-part, based on the extracted prosodic, semantic and key phrase cues and the summary is highlighted based on any of the changes to emotion, the sentiments or the key phrases.