The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 17, 2026

Filed:

Oct. 25, 2023
Applicant:

The Adt Security Corporation, Boca Raton, FL (US);

Inventors:

Isabel Fernandez, Lauderdale by the Sea, FL (US);

James Cole, Lauderdale by the Sea, FL (US);

Assignee:

The ADT Security Corporation, Boca Raton, FL (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 65/1069 (2022.01); G06Q 10/0631 (2023.01); G06Q 50/47 (2024.01);
U.S. Cl.
CPC ...
H04L 65/1069 (2013.01); G06Q 10/063112 (2013.01); G06Q 50/47 (2024.01);
Abstract

A system is described. The system includes a remote monitoring platform configured to provide computing functionality for alarm monitoring. The remote monitoring platform includes processing circuitry configured to receive, from a backend system configured to provide computing functionality for a rideshare service, a request to initiate a communication session with a user of the rideshare service, obtain a language preference parameter specified for a mobile application for the rideshare service installed in a mobile device of the user, and obtain language capability information for a plurality of agents associated with the remote monitoring platform. The processing circuitry is further configured to assign an agent of the plurality of agents to the communication session based on the language preference parameter and the language capability information, cause the communication session to be established between the agent and the user.


Find Patent Forward Citations

Fernandez, Isabel. (2026). Assigning agents to communication sessions based on language preferences in mobile applications (U.S. Patent No. 12580971). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12580971

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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