The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 24, 2026
Filed:
May. 07, 2024
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Archana Sekar, Chennai, IN;
Joseph Anselm Ambrose, Chennai, IN;
Jothiprasath Rajan, Chennai, IN;
Sasidharan Dhandapani, Chennai, IN;
Praveen Kumar a, Chennai, IN;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method of leveraging a unified conversational system according to an embodiment includes receiving, by the unified conversational system, a query statement from a user made to a chatbot, determining, by the unified conversational system, an intent of the query statement received from the user, preparing, by the unified conversational system, a query for an application service based on the intent of the query statement, sending, by the unified conversational system, the query to the application service via an application programming interface (API) of the application service, receiving, by the unified conversational system, a query response from the application service, and providing, by the unified conversational system, the query response to the user via the chatbot.