The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 17, 2026
Filed:
Dec. 19, 2023
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Diwahar Sundar, Chennai, IN;
Kavvya Jothibabu, Chennai, IN;
Satesh Kumar Hariharan, Chennai, IN;
Vidhyasimhan Jayaraghavendran, Chennai, IN;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A system for dynamic content generation for contact center interactions using artificial intelligence according to an embodiment includes determining, by a computing system and using an artificial intelligence model, an intent of an interaction between a contact center agent and a client based on a live transcript, identifying, by the computing system in real time, at least one image relevant to the determined intent in response to determining the intent of the live transcript, displaying, by the computing system in real time, the at least one image for the contact center agent on a dynamic interaction widget application executed by an agent device of the contact center agent, and sending, by the computing system, a selected image of the at least one image displayed on the dynamic interaction widget application to the client in response to selection of the selected image by the contact center agent.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile