The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2026
Filed:
Jul. 16, 2024
Capital One Services, Llc, McLean, VA (US);
Lavanya Gowlla, Bangalore, IN;
Lavanya Raja, Bangalore, IN;
Priyam Jain, Bangalore, IN;
Puneet Goyal, Bangalore, IN;
Ajay Syamaladevi, Bangalore, IN;
Aniruddh Premdas, Bangalore, IN;
Roshni Singh, Plano, TX (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Systems and methods for using clustering models to manage resources for processing messages are described herein. For example, the system may receive first messages from users. The system may process the first messages using a model to sort the first messages into a set of groups. The system may then receive second messages from the users. The system may identify, in the second messages, an increase in volume of messages sorted into a first group. The system may identify two related groups having a combined message volume below a threshold volume. The system may update the model to sort messages into an updated set of groups such that the two related groups form a combined group and such that the first group is separated into two groups. The system may then process the second messages using the updated model to sort the second messages into the updated set of groups.