The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 21, 2025
Filed:
Nov. 14, 2023
Bank of America Corporation, Charlotte, NC (US);
Jennifer Corzo, Ewing, NJ (US);
Jitender Singh, Robbinsville, NJ (US);
Priyeshkumar Patel, Hillsborough, NJ (US);
Bartholomew Sanjeevinathan, Chennai, IN;
Amit Mishra, Chennai, IN;
Pravin Kumar Sankari Bhagavathiappan, Kanyakumari District, IN;
Nipun Mahajan, Lawrenceville, NJ (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems and processes are disclosed to leverage conversational AI across voice and digital channels by automating employee interactions with clients to deliver humanized experiences with speed and accuracy. Live phone conversation. Transcriptions between clients and agents are generated. AI assist provides automation based on client interactions. Prompts are provided to speak to customers. Real time updates and summaries are sent to client devices and streamed to customize agent sessions. Auto navigation of agent views and manipulations of the agent screen are optimized by AI. Instant client validations are enabled via audible and visual confirmations on client devices. Various other AI implementations for improved processing our similarly disclosed.