The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2025
Filed:
Dec. 16, 2022
Amazon Technologies, Inc., Seattle, WA (US);
Siddhartha Shankara Rao, Seattle, WA (US);
Ryan Steven Mcharg, Seattle, WA (US);
Giridhar Kalpathy Narayanan, Sammamish, WA (US);
Courtney Brian Schuett, Bloomington, IL (US);
Abitha Padmanabhan, Cupertino, CA (US);
Ajaykumar Selvaraj, Bothell, WA (US);
Curtis Gill Hartmann, Kensington, MD (US);
John Joseph Dunne, Bremertom, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Context data may be received corresponding to a first communication session that includes a first user and a second user that joins the first communication session on behalf of a customer account. The context data may be provided to the first user and the second user. The context data may be stored in a searchable data storage that stores a communication session context history for the customer account. Search requests may be received, from the customer account, for searching the communication session context history. Responses may be provided based at least part on the context data. The context data may include second session information for joining a second communication session between the first user and the second user. Requests to join the second communication session may be received based on the second session information, and the second communication session may be established between the first user and the second user.