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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12375604 B1

PDFFull Text
Date of Patent:
Jul. 29, 2025

Filed:

Aug. 04, 2022

Systems and methods of communication segments

Applicant:

Callminer, Inc, Waltham, MA (US);

Inventors:

Michael C. Dwyer, Fort Myers, FL (US);

Erik A. Strand, Fort Myers, FL (US);

Scott R. Wolf, Fort Myers, FL (US);

Frank Salinas, Fort Myers, FL (US);

Jeffrey A. Gallino, Lexington, MA (US);

Scott A. Kendrick, Fort Myers, FL (US);

Shaoyu Xue, Valrico, FL (US);

Assignee:

CallMiner, Inc., Waltham, MA (US);

Attorney:

GTC Law Group PC & Affiliates

Primary Examiner:

Phung-Hoang J Nguyen

Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06F 21/62 (2013.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G10L 15/02 (2006.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01); G10L 15/26 (2006.01); G10L 15/30 (2013.01); G10L 25/72 (2013.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 21/6254 (2013.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G10L 15/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/26 (2013.01); G10L 15/30 (2013.01); G10L 25/72 (2013.01); H04M 3/42221 (2013.01); H04M 3/5191 (2013.01); G10L 2015/088 (2013.01); H04M 2203/301 (2013.01); H04M 2203/303 (2013.01); H04M 2203/401 (2013.01); H04M 2203/551 (2013.01); H04M 2203/6009 (2013.01);
Abstract

Systems and methods include processing communication segments. A method may include obtaining at least one audio segment of an audio communication and distributing the at least one audio segment to a rules engine, analyzing, with the rules engine, the at least one audio segment for at least one acoustic trigger, determining at least one event that is triggered based on comparing the at least one acoustic trigger to one or more trigger rules, and communicating the at least one event to at least one end user through a web server.

Find Patent Forward Citations

Dwyer, Michael. (2025). Systems and methods of communication segments (U.S. Patent No. 12375604). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/12375604

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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