The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2025
Filed:
Dec. 22, 2022
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Joy Chen, Menlo Park, CA (US);
Igal Mazor, Tel-Aviv, IL;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method and a system of classifying textual data blocks are claimed. The method includes receiving at least one textual data block in an original version, including a plurality of textual data elements; performing a preprocessing procedure on the at least one textual data block in the original version, wherein the preprocessing procedure includes replacing the textual data elements characterized by pertinence to at least one specific part-of-speech (POS) category with a respective POS token, thereby obtaining the at least one textual data block in a preprocessed version; inferring a pretrained ML-based model on the at least one textual data block in the preprocessed version, to classify the at least one textual data block by pertinence to the at least one class.