The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2025
Filed:
Dec. 30, 2020
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Felix Immanuel Wyss, Indianapolis, IN (US);
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method for conducting an automated dialogue between an inbound automated voice resource (IAVR) and an outbound automated voice resource (OAVR) during a voice communication session. The IAVR receives an initiation of the session from the OAVR and transmits a speech communication to the OAVR during the session, wherein a digital watermark is embedded in the speech communication. The OAVR identifies the digital watermark in response to analyzing the speech communication and converts an OAVR communication language from speech to machine language in response to determining that the IAVR interprets machine language based on the digital watermark. The OAVR transmits a machine language communication to the IAVR, whereby the IAVR converts an IAVR communication language from speech to machine language in response to determining that the OAVR interprets machine language based on the machine language communication. The automated dialogue is completed between the IAVR and the OAVR using machine language.