The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 29, 2025
Filed:
Aug. 09, 2022
Avaya Management L.p., Durham, NC (US);
Kiran Barhate, Pune, IN;
Harsimran Jeet Singh, Pune, IN;
Jibin George, Pune, IN;
Sandeep Goynar, Pune, IN;
Avaya Management L.P., Morristown, NJ (US);
Abstract
The technology disclosed herein enables user guidance from gaze information obtained while viewing a webpage. In a particular embodiment, a method includes, during a communication session between a first endpoint operated by a first user and a second endpoint operated by a second user, receiving gaze information indicating a location where the second user is looking relative to a webpage being presented to the second user at the second endpoint. The method further includes determining that the second user has been looking at the location for longer than a threshold amount of time. In response to determining that the second user has been looking at the location for longer than the threshold amount of time, the method includes notifying the first user about the location. Notifying the first user includes a suggestion of a resolution from a previous communication session that achieved positive results.