The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 25, 2025
Filed:
Jan. 27, 2022
Evernorth Strategic Development, Inc., St. Louis, MO (US);
Alexi E. Makarkin, Ballwin, MO (US);
Jay Summers, St. Louis, MO (US);
Peter A. Rosomoff, Wildwood, MO (US);
Christopher G. Bliss, St. Louis, MO (US);
Matthew A. Hardin, Louisiana, MO (US);
Xiaojian Wang, St. Louis, MO (US);
Evernorth Strategic Development, Inc., St. Louis, MO (US);
Abstract
A method for determining a defection probability includes receiving user data. The method also includes determining, from the user data, a set of features characterizing a likelihood of the user to change from the initial service channel to an alternative service channel. The method further includes generating an input encoding for the set of features. The method additionally includes determining, using a predictive model, a probability that indicates how likely the user is to change from the initial service channel, wherein the predictive model is trained to receive, as input, the input encoding and to generate, as output, a respective probability that indicates how likely a respective user is to change from the initial service channel to the alternative service channel. The method also includes determining whether the probability from the predictive model satisfies a defection threshold and selectively generating a remedial action based on the probability.