The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 04, 2025
Filed:
Dec. 13, 2021
Bank of America Corporation, Charlotte, NC (US);
Karen Lea MacQueen, Lyndhurst, OH (US);
James I. Brown, Boston, MA (US);
Jorge E. Camargo, Los Angeles, CA (US);
Victoria L. Dravneek, Charlotte, NC (US);
Thomas D. Ellis, Charlotte, NC (US);
Murthy Peri, Charlotte, NC (US);
Leslie Richard Rhyne, Bend, OR (US);
Wendy M. Wekke, Wilmington, DE (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Embodiments of the present invention provides a micro-moment or nuanced personalization eco-system for a user interaction with an entity via any channel. The system first preforms a gauge of the user's level with personalization of interactions and channels via rule set and clustering analysis. System then inputs and creates a forecasted algorithm for the user personalization. The invention further utilized micro-movement capture to identify micro changes to user visualization and conforms presentations based on the micro-movements. The invention further provides a backend feedback loop model to identify personalization levels for each user.