The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2025
Filed:
Aug. 04, 2022
Callminer, Inc., Waltham, MA (US);
Michael C. Dwyer, Fort Myers, FL (US);
Erik A. Strand, Fort Myers, FL (US);
Scott R. Wolf, Fort Myers, FL (US);
Frank Salinas, Fort Myers, FL (US);
Jeffrey A. Gallino, Lexington, MA (US);
Scott A. Kendrick, Fort Myers, FL (US);
Shaoyu Xue, Valrico, FL (US);
CallMiner, Inc., Waltham, MA (US);
Abstract
Systems and methods include using a clustering engine to determine topics in a communication. An example system includes a user interface module that receives user input relating to a criteria to define a set of communications, wherein the criteria is at least one of a category, a score, a sentiment, an agent, an agent grouping, a speaker, a location, an event attribute, a call center, a time of communication, or a date of communication, an acoustic analysis module that analyzes the set of communications to determine one or more acoustic characteristics of one or more communications in the set of communications, and a clustering engine that analyzes words and phrases in the set of communications and the one or more acoustic characteristics, and to determine a topic of the set of communications based on at least one commonality in words, phrases, or the one or more acoustic characteristics.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile