The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 04, 2025
Filed:
Mar. 01, 2021
Hcl Technologies Limited, New Delhi, IN;
Mounika Kalidindi, Hyderabad, IN;
Banish Bansal, Noida, IN;
Harikrishna C Warrier, Bengaluru, IN;
S U M Prasad Dhanyamraju, Hyderabad, IN;
HCL TECHNOLOGIES LIMITED, New Delhi, IN;
Abstract
The present disclosure relates to system(s) and method(s) for generating an Omni-channel support platform. The method comprises integrating a multi-channel support system with a blockchain framework. Further, the method comprises generating an Omni-channel support platform based on the integration. The Omni-channel support platform comprises an Omni-channel support block for a user from a set of users. The Omni-channel support block comprises a support ledger and a support smart contract for the user. The Omni-channel support block further comprises capturing transaction data associated with the user from the multiple support channels. Further, the Omni-channel support block comprises recommending one or more resolutions to each user upon based on a support request.