The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 28, 2025
Filed:
Apr. 19, 2022
Capital One Services, Llc, McLean, VA (US);
Jenny Melendez, Falls Church, VA (US);
Samuel Rapowitz, Roswell, GA (US);
Daniel E. Miller, Brooklyn, NY (US);
Tyler Maiman, Melville, NY (US);
Viraj Chaudhary, Katy, TX (US);
Joshua Edwards, Philadelphia, PA (US);
David Septimus, New York, NY (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
Disclosed embodiments may include a method for authenticating calls for a call center where the user can authenticate before or after starting a call to a call center using an application on a user device. The system determines what level of authentication is necessary depending on the task the user wants to accomplish during the call. The system may direct the user to provide credentials, such as a username and password, for some tasks. Other tasks may require the user to verify their financial card by taking a photo of their financial card or tapping their financial card to their device and allow the device to interact with the financial card using NFC technology. Once appropriately authenticated, the system then allows the user to make a call to the call center and also sends a signal to the call center that the user has been previously authenticated.