The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2024
Filed:
Apr. 20, 2021
Interactions Llc, Franklin, MA (US);
Michael Johnston, New York, NY (US);
Minhua Chen, New Providence, NJ (US);
Seyed Eman Mahmoodi, Staten Island, NY (US);
Badrinath Jayakumar, Millburn, NJ (US);
Interactions LLC, Franklin, MA (US);
Abstract
Structure of conversations between users and agents and/or systems is discovered and interactively displayed to analysts, thereby better supporting development of automated conversation handling systems for different domains. A corpus of prior dialogs of users with agents (without preexisting semantic labels indicating purposes for different parts of the dialogs) is taken as input, and embeddings are generated for textual units (e.g., rounds) of the dialogs. The embeddings are used to cluster the textual units, and the clusters and their relationships are visualized within a user interface that analysts may use to explore and fine-tune the structure of the conversations.