The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2024
Filed:
Jun. 28, 2021
Servicenow, Inc., Santa Clara, CA (US);
Edwin Sapugay, Foster City, CA (US);
Anil Kumar Madamala, Sunnyvale, CA (US);
Maxim Naboka, Santa Clara, CA (US);
Srinivas Satyasai Sunkara, Sunnyvale, CA (US);
Lewis Savio Landry Santos, Santa Clara, CA (US);
Murali B. Subbarao, Saratoga, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
An agent automation system includes a memory configured to store a reasoning agent/behavior engine (RA/BE) including a first persona and a current context and a processor configured to execute instructions of the RA/BE to cause the first persona to perform actions comprising: receiving intents/entities of a first user utterance; recognizing a context overlay cue in the intents/entities of the first user utterance, wherein the context overlay cue defines a time period; updating the current context of the RA/BE by overlaying context information from at least one stored episode associated with the time period; and performing at least one action based on the intents/entities of the first user utterance and the current context of the RA/BE.