The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 25, 2024

Filed:

Mar. 12, 2021
Applicant:

Avaya Management L.p., Durham, NC (US);

Inventors:

Sudhir Shelke, Pune, IN;

Valentine C. Matula, Granville, OH (US);

Assignee:

Avaya Management L.P., Durham, NC (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/18 (2022.01); G06F 40/279 (2020.01); G06N 3/04 (2023.01); G06N 3/08 (2023.01);
U.S. Cl.
CPC ...
H04L 51/18 (2013.01); G06F 40/279 (2020.01); G06N 3/04 (2013.01); G06N 3/08 (2013.01);
Abstract

Messages, such as text messages, emails, and social media posts, are a popular way to communicate, however, messages can be overwhelming. In order to better manage messages, messages may be grouped, such as those having a common topic. A recipient may then address the grouped messages as a group. However, certain messages may have a common topic but have an attribute that warrants maintaining the message as individual messages, excluded from the group. For example, the message may be from someone who rarely communicates with the recipient, a celebrity, an important figure at work or in politics, a family member, or other attribute that would warrant exclusion from a common topic group.


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