The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2024
Filed:
Aug. 13, 2020
Royal Bank of Canada, Toronto, CA;
Anas Desouky, Toronto, CA;
Nadia Ghobadipasha, Toronto, CA;
Chengxi Yang, Toronto, CA;
Zachary Mullins, Toronto, CA;
Amit Sharma, Toronto, CA;
Deepak Prakash Asrani, Toronto, CA;
Dicken Tak Kuen Leung, Toronto, CA;
Royal Bank Of Canada, Toronto, CA;
Abstract
Disclosed are systems, methods, and devices for presenting customer insights in association with an electronic customer relationship management tool. A graphical user interface (GUI) is presented to a user. The GUI has a first region having GUI elements of the customer relationship management tool, and a second region having GUI elements for presenting at least one customer insight, the second region displayed when the first region is displayed and proximate to the first region. Upon receiving an identifier identifying a particular customer, at least one machine-learning derived insight relevant to the identified customer is displaying to the user in the second region when receiving user input signals via the GUI elements of the first region.