The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2024
Filed:
Sep. 30, 2021
Amazon Technologies, Inc., Seattle, WA (US);
Jan Henrik Jonsson, Newport Beach, CA (US);
Shadie Hijazi, Seattle, WA (US);
Davor Golac, Seattle, WA (US);
Kuangyou Yao, Seattle, WA (US);
Yang Song, Seattle, WA (US);
Shobhit Gupta, Seattle, WA (US);
Ian James Boetius MacClancy, Boston, MA (US);
Lanxin Zhang, Mercer Island, WA (US);
Hongtao Liu, San Diego, CA (US);
Austin M Nevins, Federal Way, WA (US);
Amy Lee, Walnut Creek, CA (US);
Meng Xiao Wang, Seattle, WA (US);
Blake Stephens, Bellevue, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Systems and methods are described for merging customer profiles, such as may be implemented by a computer-implemented contact center service. In some aspects, a subset of profiles may be determined that satisfy merging criteria, where individual profiles include a plurality of data fields. At least one value in a first data field that conflicts between at least two profiles may be identified. Next a merged value may be selected for the first data field based on data deduplication criteria, where the data deduplication criteria includes at least one indicator of accuracy of values of the plurality of data fields. As a result of a determination that at least the subset of profiles of the group of profiles meet the merging criteria, at least the subset of profiles may be combined into a combined profile using the merged value.