The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 06, 2024
Filed:
Mar. 09, 2021
Plume Design, Inc., Palo Alto, CA (US);
Nipun Agarwal, Fremont, CA (US);
William J. McFarland, Portola Valley, CA (US);
Yoseph Malkin, San Jose, CA (US);
Na Hyun Ha, Cupertino, CA (US);
Yusuke Sakamoto, San Jose, CA (US);
Sai Venkatraman, Santa Clara, CA (US);
Sandeep Eyyuni, Sunnyvale, CA (US);
Rohit Thadani, San Carlos, CA (US);
Adam Hotchkiss, Dallas, TX (US);
PLUME DESIGN, INC., Palo Alto, CA (US);
Abstract
System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.