The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2023
Filed:
Mar. 22, 2019
Applicant:
Avaya Inc., Santa Clara, CA (US);
Inventors:
Matthew A. Peters, Redmond, WA (US);
Robert E. Braudes, Erie, CO (US);
Jeffrey L. Aigner, Seattle, WA (US);
Assignee:
Avaya Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/30 (2013.01); G10L 15/26 (2006.01); G10L 15/22 (2006.01); H04L 65/60 (2022.01); H04L 67/10 (2022.01);
U.S. Cl.
CPC ...
G10L 15/26 (2013.01); G10L 15/22 (2013.01); G10L 15/30 (2013.01); H04L 65/60 (2013.01); H04L 67/10 (2013.01);
Abstract
Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream.