The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 12, 2023
Filed:
Sep. 30, 2020
Applicant:
Avaya Management L.p., Santa Clara, CA (US);
Inventors:
David Chavez, Broomfield, CO (US);
Joaquin Omar Alvarado, Eatontown, NJ (US);
Assignee:
Avaya Management L.P., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/493 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/493 (2013.01); H04M 3/5166 (2013.01); H04M 3/5191 (2013.01);
Abstract
Embodiments of the disclosure provide a method of operating a contact center. In some embodiments, the method includes receiving a call from a customer communication device, transitioning the call from a voice domain into a digital domain, and enabling the contact center to interact with the customer communication device in at least the digital domain after the call has been transitioned from the voice domain into the digital domain.