The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 12, 2023
Filed:
Apr. 13, 2021
Applicant:
Avaya Management L.p., Durham, NC (US);
Inventors:
Assignee:
Avaya Management L.P., Durham, NC (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06V 20/20 (2022.01); G06V 20/40 (2022.01); G06F 18/214 (2023.01);
U.S. Cl.
CPC ...
G06V 20/20 (2022.01); G06F 18/214 (2023.01); G06V 20/40 (2022.01);
Abstract
Customer-agent interactions are often essential to provide services, such as to resolve issues. Methods and systems are provided to enable an artificially intelligent (AI) agent, such as a neural network to annotate a communication, such as a communication comprising a video stream. The AI may determine the subject of an issue and/or an issue to be resolved as a candidate resolution, which may further comprise annotations provided to the video stream. As a benefit the resolution, with annotations may be provided to the agent for subsequent processing and/or the customer.