The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 26, 2023
Filed:
Apr. 03, 2020
Q'ligent Corporation, Melbourne, FL (US);
Ted Korte, Satellite Beach, FL (US);
Victor Zaguskin, Nizhny Novgorod, RU;
Sergey Lobanov, Nizhny Novgorod, RU;
Anatoly Shishin, Nizhny Novgorod, RU;
Andrey Kochetkov, Cary, NC (US);
Q'ligent Corporation, Melbourne, FL (US);
Abstract
A method and system may input telemetry into a data structure. The telemetry may comprise a plurality of measurement results or other data collected from remote network nodes. Subscriber use metrics may be determined from the telemetry. From the use metrics and habits of the subscriber, user characteristics may be determined. A likelihood of service cancellation, based on the user characteristics, may be estimated in an embodiment. In another embodiment, a likelihood of receiving an inquiry from the subscriber at a subscriber support center may be estimated. Service enhancements may be proactively provided to the subscriber, based on the telemetry, the subscriber use metrics and the user characteristics in advance of service cancellation or receiving the inquiry. Last mile equipment may provide telemetry. The last mile equipment may include set top boxes, cellular phones, tablets and the like.