The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2023
Filed:
Jun. 18, 2021
Liveperson, Inc., New York, NY (US);
Vadim Milman, Tel Aviv, IL;
Itamar Keller, Tel Aviv, IL;
Shachar Hendel, Tel Aviv, IL;
Tomer Ben-David, Tel Aviv, IL;
Amihay Zer-Kavod, Tel Aviv, IL;
Yariv Lukach, Tel Aviv, IL;
Leor Gruendlinger, Tel Aviv, IL;
Ofer Ron, Tel Aviv, IL;
Shlomo Lahav, Tel Aviv, IL;
LIVEPERSON, INC., New York, NY (US);
Abstract
The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.