The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2023
Filed:
Oct. 07, 2021
Jpmorgan Chase Bank, N.a., New York, NY (US);
Casem Majd, Holmdel, NJ (US);
Jeremy Banks, Wilmington, DE (US);
JPMORGAN CHASE BANK, N.A., New York, NY (US);
Abstract
Various methods, apparatuses/systems, and media for automating deployment and configuration of contact centers are disclosed. A processor implements a cloud agnostic model-driven architecture, the architecture including at least a design-time environment and a run-time environment with corresponding combination of tools configured for delivery, development, and management of applications throughout systems; creates a cloud agnostic model configured to be executed on a plurality of cloud environments runtimes for an on-demand execution; on-boards and validates the cloud agnostic model in the design-time environment; tests, in response to a positive validation, the cloud agnostic model in the design-time environment; publishes, in response to a positive test, the cloud agnostic model on the run-time environment; activates the cloud agnostic model on the run-time environment; and creates, in response to activation, a multi-cloud contact center.