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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11741484 B1

PDFFull Text
Date of Patent:
Aug. 29, 2023

Filed:

Jun. 04, 2019

Customer interaction and experience system using emotional-semantic computing

Applicant:

Vonage Business Limited, Basingstoke, GB;

Inventor:

Alan McCord, Wakatipu Queenstown, NZ;

Assignee:

VONAGE BUSINESS LIMITED, Basingstoke, GB;

Attorneys:

Galvin Patent Law LLC

Joseph Pagnotta

Brian S. Boon

Primary Examiner:

Md I Uddin

Int. Cl.
CPC ...
G06F 7/00 (2006.01); G06Q 30/0201 (2023.01); G10L 25/63 (2013.01); G10L 15/22 (2006.01); G10L 15/18 (2013.01); G06N 20/00 (2019.01); G06F 16/248 (2019.01); G06F 16/9535 (2019.01); G06F 16/2457 (2019.01); G10L 15/26 (2006.01); G06F 40/237 (2020.01);
U.S. Cl.
CPC ...
G06Q 30/0201 (2013.01); G06F 16/248 (2019.01); G06F 16/24578 (2019.01); G06F 16/9535 (2019.01); G06F 40/237 (2020.01); G06N 20/00 (2019.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); G10L 25/63 (2013.01);
Abstract

A system and method for customer interaction and experience enhancement which automatically gathers direct and indirect customer communications about products and services, converts them to text where necessary, and analyzes the communications for sentiment and emotional content, and scores and displays the information in a manner conducive to making business decisions based on the customer sentiment and emotion, such as making changes to products or services, troubleshooting customer service interactions, and better marketing.

Find Patent Forward Citations

McCord, Alan. (2023). Customer interaction and experience system using emotional-semantic computing (U.S. Patent No. 11741484). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11741484

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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