The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 29, 2023
Filed:
Jun. 04, 2019
Applicant:
Vonage Business Limited, Basingstoke, GB;
Inventor:
Alan McCord, Wakatipu Queenstown, NZ;
Assignee:
VONAGE BUSINESS LIMITED, Basingstoke, GB;
Primary Examiner:
Int. Cl.
CPC ...
G06F 7/00 (2006.01); G06Q 30/0201 (2023.01); G10L 25/63 (2013.01); G10L 15/22 (2006.01); G10L 15/18 (2013.01); G06N 20/00 (2019.01); G06F 16/248 (2019.01); G06F 16/9535 (2019.01); G06F 16/2457 (2019.01); G10L 15/26 (2006.01); G06F 40/237 (2020.01);
U.S. Cl.
CPC ...
G06Q 30/0201 (2013.01); G06F 16/248 (2019.01); G06F 16/24578 (2019.01); G06F 16/9535 (2019.01); G06F 40/237 (2020.01); G06N 20/00 (2019.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); G10L 25/63 (2013.01);
Abstract
A system and method for customer interaction and experience enhancement which automatically gathers direct and indirect customer communications about products and services, converts them to text where necessary, and analyzes the communications for sentiment and emotional content, and scores and displays the information in a manner conducive to making business decisions based on the customer sentiment and emotion, such as making changes to products or services, troubleshooting customer service interactions, and better marketing.