The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 22, 2023
Filed:
Feb. 12, 2021
Applicant:
Avaya Management L.p., Durham, NC (US);
Inventors:
Assignee:
Avaya Management L.P., Durham, NC (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 40/00 (2020.01); G06F 40/166 (2020.01); G06N 20/00 (2019.01); H04L 67/306 (2022.01); G06F 40/106 (2020.01); G06F 16/9535 (2019.01);
U.S. Cl.
CPC ...
G06F 40/166 (2020.01); G06F 16/9535 (2019.01); G06F 40/106 (2020.01); G06N 20/00 (2019.01); H04L 67/306 (2013.01);
Abstract
The present disclosure provides, among other things, methods and systems of managing communications, the method including: receiving a first communication; obtaining a user profile; comparing a user property from the user profile with a first content and a second content in the first communication; determining a first relevancy of the first content and a second relevancy of the second content; configuring a first content layout of the first communication based on the first relevancy and the second relevancy; and displaying the first content layout.