The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 08, 2023
Filed:
Feb. 25, 2021
Applicant:
Avaya Management L.p., Durham, NC (US);
Inventors:
Assignee:
Avaya Management L.P., Durham, NC (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); G06Q 10/0631 (2023.01); H04M 3/523 (2006.01); H04M 3/51 (2006.01); H04L 67/148 (2022.01);
U.S. Cl.
CPC ...
G06Q 10/063112 (2013.01); H04L 67/148 (2013.01); H04M 3/5175 (2013.01); H04M 3/5233 (2013.01);
Abstract
The present disclosure provides, among other things, methods and systems of managing a first channel, including: receiving a request for a communication session on the first channel; determining that a monitored attribute of the communication session has met a first threshold; comparing, by a channel change analysis, a first performance measure of the first channel with a second performance measure of a second channel; and managing a channel change based on the determining and the channel change analysis.