The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 01, 2023
Filed:
Jan. 13, 2021
Avaya Management L.p., Durham, NC (US);
Jeffery Aigner, Maple Valley, WA (US);
Matthew Peters, Redmond, WA (US);
Robert Braudes, Erie, CO (US);
Avaya Management L.P., Durham, NC (US);
Abstract
Calls between a customer and an agent often require additional processing of the media in real time. Processing every call in such a manner is often unnecessary and the results deleted or ignored, or prohibited due to a policy for certain calls. Knowing if a call should be processed may be determined too late for the media to be forked. While the customer and agent may engage in the call as a peer-to-peer connection, additional processing requires holding the initial invite long enough, such as with a preservation message, that a session boarder controller may fork the call for subsequent processing without timing out.