The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 23, 2023
Filed:
Nov. 30, 2020
Applicant:
Avaya Management L.p., Durham, NC (US);
Inventors:
Valentine C. Matula, Granville, OH (US);
David Chavez, Broomfield, CO (US);
Dragan Grebovich, Amesbury, MA (US);
Assignee:
Avaya Management L.P., Durham, NC (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06F 40/51 (2020.01); G06F 40/56 (2020.01); H04L 51/02 (2022.01); H04L 67/00 (2022.01);
U.S. Cl.
CPC ...
H04M 3/5166 (2013.01); G06F 40/51 (2020.01); G06F 40/56 (2020.01); H04L 51/02 (2013.01); H04L 67/34 (2013.01); H04M 3/5175 (2013.01);
Abstract
A contact center, communication system, and method of operating a contact center are provided. In one example, the contact center includes a tunable chatbot stored in memory and a chatbot tuning function that controls and adjusts a personality characteristic of the tunable chatbot while the tunable chatbot is interacting with a customer via a customer communication device.