The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2023
Filed:
Aug. 26, 2020
Avaya Management L.p., Santa Clara, CA (US);
Shamik Shah, Pune, IN;
Valentine C. Matula, Granville, OH (US);
Pushkar Yashavant Deole, Pune, IN;
Sandesh Chopdekar, Pune, IN;
Navin Daga, Silapathar, IN;
Avaya Management L.P., Santa Clara, CA (US);
Abstract
Customers can become bored with an interaction with an agent. By providing speech and/or images, of a celebrity disguising the speech, and/or image, of the agent, customers can appear to interact with a particular celebrity. As a result, customers are more likely to stay engaged and have a positive experience. The celebrity, or a particular persona of a celebrity, may be selected from customer preferences and/or a purpose of the call. For example, a movie star's role may have a persona, such as a 'heavy,' suitable for collection calls (audio or audio-video), whereas a scientific or technical innovator may be selected for technical support calls.